How do I contact support?
Updated 5 Oct 2026
On this page
If you can't find the answer in the help centre, open a support ticket. You'll need to be signed in. You don't need a verified email address to contact support.
Open a ticket
Go to Support, or tap Contact support in your Profile.
Choose what it's about: An order, Payments & wallet, Delivery, My account, Listings & selling, or Something else.
If it's about an order or a delivery, choose the order.
Add a short subject (3 to 120 characters).
Tell us what happened and what you need (at least 10 characters).
Attach photos or PDF documents if they help, up to 5 when you create the ticket.
Send the ticket.
What happens next
Your ticket shows one of these statuses:
Status | What it means |
|---|---|
Awaiting support | We've got your message and will reply |
Awaiting your reply | We've replied and need something from you |
Resolved | We think it's sorted |
Closed | The ticket is read-only |
If you're not online when we reply, we'll send you a notification and an email. You can reply in the ticket at any time.
If a resolved ticket gets no reply for 14 days, it closes automatically. Replying before then reopens it. If a ticket is closed, start a new one.
Limits
You can have up to 5 open tickets at a time and create up to 10 tickets in 24 hours.
You can also email us at support@yews.co.za.
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Still need help?
Our team usually replies within a day. You can also email support@yews.co.za.