Accepting, declining and countering offers

An offer is a back-and-forth between a buyer and a seller. Only the person whose turn it is can respond.

Where to find your offers

Go to Offers, also in Profile under Buying. Switch between:

• Sent: offers you've made as a buyer.

• Received: offers buyers have made on your listings.

Each view has three tabs:

• Offers: offers made by the buyer, including accepted ones.

• Counter offers: counters from the seller.

• Rejections: offers that were declined, withdrawn or closed.

The Offers row in your Profile shows a badge when an offer is waiting for you.

Responding when it's your turn

You have 48 hours to respond. You can:

• Accept: the buyer then has 24 hours to pay the agreed price.

• Decline: the negotiation ends.

• Counter: suggest a different price. The other person then has 48 hours to respond.

There's no limit on the number of counter offers.

Counter offer rules

• A seller's counter must be higher than the buyer's latest amount and lower than the asking price.

• A buyer's counter must be lower than the seller's counter.

• Every counter must be at least half the asking price.

• If you'd counter with the same amount the other person suggested, accept it instead.

For sellers

• Accepting an offer doesn't take your listing off sale. Until the buyer pays, anyone can still buy it at the full price.

• If you change your listing price, existing offers aren't changed. You can't accept an offer that is no longer below your current price.

• If you sell the item, unpublish it or remove it, any open offers on it close.

• If you agree a price, the sale is paid out like any other sale, based on the agreed price.

For buyers, see How do I make an offer?