Orders & disputes

Cancelling an order

Buyers can cancel an order that hasn't been paid yet. Once it's paid, only the seller can cancel it, before it ships, and the buyer is refunded to their wallet.

Marking an order as received

Once you've checked your item, tap Mark as received. This completes the order and releases your payment to the seller, so only do it when you're happy.

Something's wrong with my order

If your item doesn't arrive, isn't as described or is unsafe, report a problem from your order before marking it as received. You need buyer protection on the order.

Tracking your order and what order statuses mean

Follow your order from payment to completion in Orders. Here's what each status means and where to find your Pudo waybill.