Marking an order as received
Updated 5 Oct 2026
Marking an order as received tells us you have your item and it's as described. It completes the order and releases your payment to the seller.
How to mark an order as received
Go to Orders and open the order, or tap Mark as received on the order card.
Check the confirmation, then tap Yes, I received it.
Only confirm once you have the item and it's as described. After you mark an order as received, you can no longer report a problem with it.
If you don't mark it as received
If you don't respond, the payment is released to the seller automatically 3 days after delivery (or 3 days after the seller marks a local pickup as handed over), as long as you haven't reported a problem.
After you confirm
The order moves to Completed.
The seller's payment is released to their wallet.
You can review the seller, the delivery and the items, and earn Yews Points. See Leaving a review.
If something's wrong, see Something's wrong with my order before you confirm.
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