Tracking your order and what order statuses mean
Updated 5 Oct 2026
All your purchases are in Orders, also in Profile under Buying. Orders are grouped into Active, Completed and Cancelled tabs.
Order statuses
Status | What it means |
|---|---|
Payment pending | You've placed the order but haven't paid yet. You have 30 minutes |
Paid | Payment received. The seller is preparing your order |
Shipped | Pudo has collected the parcel |
Delivered | The parcel has been delivered, or the seller has handed over a local pickup item |
Completed | You've marked it as received, or the payment was released automatically |
Disputed | You've reported a problem and we're reviewing it |
Cancelled | The order was cancelled or expired |
Tracking a Pudo delivery
Open the order.
Once the seller's parcel is booked, the tracking card shows the Pudo waybill number. You can copy it.
The delivery timeline shows updates such as Courier booked, Collected by the courier, In transit, Out for delivery and Delivered.
Before the parcel is booked, the order shows "The seller is preparing your shipment."
You'll get a notification when your order ships and when it's delivered.
Local pickup orders
For local pickup, the order shows "Arrange collection with the seller". When the seller marks it as handed over, the status changes to Ready for pickup in the timeline.
Next steps
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Our team usually replies within a day. You can also email support@yews.co.za.