Your account & safety

Blocking and unblocking users

Sellers can block a user from their store from the conversation menu. Blocked users can't message you, buy from your store or make offers. Unblock them under Blocked users.

Closing your account

You can stop using Yews at any time. Before an account is closed, open orders, withdrawals and your wallet balance need to be settled. Unspent points are lost.

Editing your profile and changing your password

Change your name, photo and phone number in Edit profile, change your password, and sign out of other devices.

I forgot my password

Request a password reset link from the sign-in page. The link works for 60 minutes.

Notifications, alerts and push notifications

See all your updates in Alerts, turn on push notifications for each device, and learn which updates we also send by email.

Reporting a listing, seller, user or question

Report listings, sellers, people in your conversations and questions that break the rules. Reports are private, and our team reviews every one.

Staying safe on Yews

Keep payments and conversations on Yews, meet safely for local pickup, and report anything that doesn't feel right.

Using dark mode

Switch Yews between Light, Dark and System appearance from your Profile. Your choice is saved on each device.