Closing your account
Updated 5 Oct 2026
On this page
You can stop using Yews at any time. If you'd like your account closed, contact support and choose My account.
Before your account can be closed
Open orders, held funds and wallet balances are settled before an account is closed. That means:
Your wallet balance must be zero. Withdraw any money first. See Withdrawing money to your bank account.
No open orders. Every order you've bought or sold must be completed or cancelled.
No withdrawals in progress. Wait for any pending withdrawal to finish.
What happens when your account is closed
Any unspent Yews Points are lost.
Your listings that are still for sale or in draft are removed, and your open offers are withdrawn.
Your store page is taken down.
Your saved addresses, saved cards, favourites and bank details are removed.
You're signed out on every device.
Past orders, reviews and messages stay on record, because they also belong to the other people involved.
Your personal information
After an account is closed, we delete or anonymise your personal information, except records we must keep by law, such as transaction and tax records, or need to resolve open disputes. See our Privacy Policy.
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