Managing your store discounts

Store discounts let you run your own promotions, such as a sale on prams, a welcome code for new buyers or free shipping over a certain spend. Discounts apply only to your store's items.

Create a discount

1. Go to Discounts, also in Profile under Selling.

2. Tap Create discount and choose a type.

3. Choose the method: Discount code or Automatic discount.

4. Set the value, what it applies to and any conditions (see below).

5. Save.

Discount types

Values can be a percentage or a fixed amount. For Amount off products, a fixed amount can come off each item or once per order.

Discount code or automatic

• Discount code: buyers type the code into the order summary at checkout. Codes are 3 to 32 characters (letters, numbers, hyphens and underscores) and are unique within your store. Tap Generate for a random code. One discount can have several codes, and you can generate up to 250 at once.

• Automatic discount: applies by itself when an order qualifies. Its title is shown to buyers in their cart and at checkout.

How buyers see your discounts

• An automatic Amount off products discount for all customers, with no minimum and not limited to one use per customer, shows a Sale badge and the original price struck through on the listings it applies to.

• Other automatic discounts show as Deals on the listing page.

• Codes are never shown publicly. Share them with your buyers yourself, for example in chat.

Conditions and limits

Specific customers are people who've bought from your store before, or an account you find by its exact email address. First-time buyers are people who haven't yet paid for an order from your store.

Combining discounts

• Two discounts only combine if each allows the other's type.

• An order can have at most one order discount and one free shipping discount.

• Buyers can add up to 5 codes to one cart.

• Free shipping doesn't apply to local pickup.

• Items bought at an agreed offer price don't get product or buy X get Y discounts. Order discounts and free shipping still apply.

• Custom checkouts you send in chat don't get any discounts.

Managing your discounts

Your discounts list shows each discount's status: Active, Scheduled (not started yet), Expired or Inactive.

• Deactivate a discount to pause it, and Activate it again later.

• Edit it to change its settings, or add more codes.

• Delete discount to remove it. You can't delete a discount while an unpaid order is using it.

Each discount shows how many times it's been Used, the total Discount amount and the Sales it was part of.