What is buyer protection?

Buyer protection is an optional add-on at checkout. It lets you report a problem with your order, and if we find in your favour, you're refunded to your Yews wallet.

What it costs

Buyer protection is 5% of the item price after any discounts, with a minimum of R10. Shipping isn't included in the calculation. You'll see the exact amount next to the Buyer protection switch at checkout before you pay.

How it works

1. Buyer protection is switched on by default at checkout. You can switch it off if you don't want it.

2. Your payment is held by Yews. It isn't released to the seller until you mark the order as received.

3. If your item doesn't arrive, is significantly not as described, or is unsafe, tap Report a problem on your order before you mark it as received.

4. We review the order and may ask you and the seller for information.

5. If we find in your favour, you're refunded to your Yews wallet. Otherwise the payment is released to the seller.

With and without buyer protection

Either way, your payment is held securely and only released to the seller after delivery. Without buyer protection you can't report a problem or open a dispute on that order, so check your item as soon as it arrives.

What isn't covered

• Orders where you switched buyer protection off.

• Anything paid for outside Yews. Off-platform deals aren't covered, so always pay through the app.

Where your refund goes

Approved refunds are credited to your Yews wallet. If you paid partly with Yews Points, those points are returned to your points balance. You can spend wallet money on Yews or withdraw it to your bank account. See How does my Yews wallet work?

Read more about reporting in Something's wrong with my order. The full rules are in our Terms of Service.