Buying

Buying an item with your cart and checkout

How the cart works (one cart per store), what you choose at checkout, what you pay, and how long you have to complete payment.

What is buyer protection?

Buyer protection lets you report a problem and get a refund to your wallet if your item doesn't arrive or isn't as described. It's optional and costs 5% of the item price, minimum R10.

Asking a seller a question on a listing

Ask a public question on a listing and the seller's answer appears for everyone. Here are the rules and limits.

Finding items with search, filters and favourites

Search by keyword, browse categories on Discover, narrow results by size, condition, brand, delivery option and price, and save items to your favourites.

Leaving a review after an order

Once your order is completed, rate the seller, the delivery and each item. You have 30 days to review, and you can earn Yews Points for it.

Messaging a seller

Start a private conversation with a seller from any of their listings. You'll need a verified email address.

Paying for a custom checkout from a seller

A seller can send you a custom checkout in chat with items and a price they've set. Tap Checkout to pay before it expires.

Using a discount code

Enter a store's discount code in the order summary at checkout. Some discounts apply automatically. Here's how codes work and why one might not apply.